The SNCF Voyageurs Mediation website - Consumer Mediation
Links and addresses
useful in the event of a dispute
Find all the contacts, links and useful addresses to settle your dispute.
Challenge a report
Making a commercial claim
If you wish to make a commercial claim following a dispute :
Make your claim to SNCF Voyageurs for a commercial dispute
By post :
SNCF Voyageurs
Service relation client SNCF
62 973 Arras Cedex 9
Make your claim to SNCF Connect for a commercial dispute
By post :
Service Clients SNCF Connect
2 place de la Défense
CNIT 1 – BP 440
92 053 Paris La Défense
Cedex
Make your claim to OUIGO for a commercial dispute
By post :
Service Relation Client SNCF
OUIGO
62 973 Arras
Make your claim to Max Jeune for a commercial dispute
By post :
Service Max Jeune
2 place de la Défense
CNIT 1 – BP 440
92 053 Paris La Défense
Cedex
By mail :
contact@tgvmax.fr
Make your claim to Transilien SNCF for a commercial dispute
By post :
Relations clientèle SNCF
Transilien TSA 21262
75 564 Paris
Cedex 12
Make your claim to Eurostar for a commercial dispute
By post :
Eurostar traveller care
Kent House
81 Station Road
Ashford, Kent TN 231AP
United Kingdom
Make your claim to Thalys for a commercial dispute
By post :
Service clientèle Thalys
BP 14 -B- 1050 Bruxelles 5
Belgique
Make your claim to Corsican Railways for a commercial dispute
By post :
Chemins de fer de la Corse
Service Commercial BP 237
20 200 Bastia
Other useful information:
- List of approved national consumer associations
Read more > - List of approved national consumer associations signatories of the memorandum of understanding of 16/10/2020
Read more > - Club of Public Service Mediators
Read more > - European Consumer Centre France
Read more > - European Consumer Dispute Platform
Read more >
The SNCF Passenger Mediation activity report
Pursuant to the provisions of Article 613-1 paragraph of the Consumer Code, the Mediator draws up an annual report on his activity.