Useful links and addresses for dispute resolution
Find all the contacts, links, and addresses you need to resolve your dispute.
Dispute a Fine
If you haven’t paid a fine
If you want to contest a fine
Make a Complaint
If you wish to make a complaint following a dispute:
Complaint to SNCF Voyageurs for commercial dispute
By mail:
SNCF Voyageurs
Customer Relations Service SNCF
62 973 Arras Cedex 9
Complaint to SNCF Connect for commercial dispute
By mail:
SNCF Connect Customer Service
2 Place de la Défense
CNIT 1 – BP 440
92 053 Paris La Défense Cedex
Complaint to OUIGO for Commercial Dispute
By mail:
SNCF Customer Relations Service
OUIGO
62 973 Arras
Complaint to Max Jeune for Commercial Dispute
By mail:
Max Jeune Service
2 Place de la Défense
CNIT 1 – BP 440
92 053 Paris La Défense
Cedex
Complaint to TER for Commercial Dispute
Complaint to Transilien SNCF for Commercial Dispute
By mail:
SNCF Customer Relations
Transilien TSA 21262
75 564 Paris Cedex 12
Complaint to Eurostar for Commercial Dispute
For travel to/from London St Pancras, you can contact the following customer service:
Eurostar Contact Centre
2nd Floor Kent House
81 Station Road
Ashford KentTN23 1AP
United Kingdom
For travel between France, Belgium, the Netherlands, and Germany, you can contact the following customer service:
Eurostar Contact Centre
BP 14
1050 Ixelles
BELGIUM
Complaint to CFC (Corsica) for Commercial Dispute
By mail:
Chemins de fer de la Corse
Service Commercial BP 237
20 200 Bastia
Other Useful Information:
List of nationally approved consumer associations
Learn more >
Public Service Mediators’ Club
Learn more >
European Consumer Center France
Learn more >
European Online Dispute Resolution Platform
Learn more >
European Commission on Mediation
Learn more >
SNCF Voyageurs Mediation Annual Report
In accordance with the provisions of Article 613-1 of the Consumer Code, the Mediator produces an annual report on their activities.