Links and addresses
useful in the event of a dispute
Find all the contacts, links and useful addresses to settle your dispute.
Challenge a report
Making a commercial claim
If you wish to make a commercial claim following a dispute :
Make your claim to SNCF Voyageurs for a commercial dispute
By post :
SNCF Voyageurs
Service relation client SNCF
62 973 Arras Cedex 9
Make your claim to SNCF Connect for a commercial dispute
By post :
Service Clients SNCF Connect
2 place de la Défense
CNIT 1 – BP 440
92 053 Paris La Défense
Cedex
Make your claim to OUIGO for a commercial dispute
By post :
Service Relation Client SNCF
OUIGO
62 973 Arras
Make your claim to Max Jeune for a commercial dispute
By post :
Service Max Jeune
2 place de la Défense
CNIT 1 – BP 440
92 053 Paris La Défense
Cedex
By mail :
contact@tgvmax.fr
Make your claim to Transilien SNCF for a commercial dispute
By post :
Relations clientèle SNCF
Transilien TSA 21262
75 564 Paris
Cedex 12
Make your claim to Eurostar for a commercial dispute
For travel to or from London (St Pancras International),
please send your request to:
Eurostar Contact Centre
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP
United Kingdom
For any other travel excluding travel to or from London,
please send your request to:
Centre de Contact Eurostar
BP 14
1050 Ixelles
BELGIQUE
Make your claim to Corsican Railways for a commercial dispute
By post :
Chemins de fer de la Corse
Service Commercial BP 237
20 200 Bastia
Other useful information:
- List of approved national consumer associations
Read more > - List of approved national consumer associations signatories of the memorandum of understanding of 16/10/2020
Read more > - Club of Public Service Mediators
Read more > - European Consumer Centre France
Read more > - European Consumer Dispute Platform
Read more >
The SNCF Passenger Mediation activity report
Pursuant to the provisions of Article 613-1 paragraph of the Consumer Code, the Mediator draws up an annual report on his activity.