Do you want to contact the SNCF Voyageurs Mediator?
Do you have a commercial dispute with SNCF Voyageurs, Eurostar, or Chemins de Fer de la Corse that you are unable to resolve? Are you contesting an SNCF violation notice? The SNCF Voyageurs Mediator is here to help you resolve your dispute amicably and free of charge.
Before proceeding, check if your request is eligible.

The Mediator arbitrates in a manner that is:

Free

Confidential

Fair
Also discover:

Discover the SNCF Voyageurs Mediator, who works tirelessly to help you resolve your disputes.

Explore the scope of the SNCF Voyageurs Mediator’s actions through several real cases.
SNCF Voyageurs Mediation Annual Report
In accordance with the provisions of Article 613-1 of the Consumer Code, the Mediator produces an annual report on their activities.
