Useful links

and addresses

Find all the contacts, links and useful addresses to settle your dispute.

Challenge a report

If you have not paid a ticket

If you wish to contest a report

Other useful information:

  • List of approved national consumer associations
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  • List of approved national consumer associations signatories of the memorandum of understanding of 16/10/2020
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  • Club of Public Service Mediators
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  • European Consumer Centre France
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  • European Consumer Dispute Platform
    Read more >

The SNCF Passenger Mediation activity report

Pursuant to the provisions of Article 613-1 paragraph of the Consumer Code, the Mediator draws up an annual report on his activity.

Download the 2021 annual report