Accessibility

Discover the compliance status of the SNCF Voyageurs Mediation website with the General Accessibility Improvement Framework (RGAA), the non-accessible content identified, as well as the contact and appeal options available if you experience access difficulties.

Accessibility statement

DRH GROUPE, publisher of the website « Médiation SNCF Voyageurs », is committed to making its website and mobile application accessible in accordance with article 47 of law n°2005-102 of 11 February 2005. To this end, it carries out an audit. This accessibility statement applies to « Mes avantages Sociaux ».

Compliance status

The website « Médiation SNCF Voyageurs » is in partial compliance with the General Accessibility Improvement Framework (RGAA), version 4.1.2, due to the non-conformities and exemptions listed below.

Test results

The compliance audit carried out by the Digital Accessibility Team shows that:

  • 78.72% of the RGAA version 4.1 criteria are met.
  • The site’s average compliance rate is 93%.

Non-accessible content

Non-conformities:

  • Images:
    • Some decorative/illustrative images are not ignored by assistive technologies.
  • Colours:
    • Several text contents have insufficient colour contrast against their background.
  • Links:
    • Several links are not explicit enough to understand their function and destination.
  • Scripts:
    • Many constructs and features do not meet the expected requirements (role, state, explicit label, value, etc.).
    • Some interface components are not compatible with assistive technologies.
  • Mandatory elements:
    • At least one piece of text content in a language other than the default language is not declared in the code.
    • The change of language version is not declared in the code.
    • Some code elements intended for content structure are used solely for presentation purposes.
  • Structuring of information:
    • Elements visually grouped as a list are not properly structured.
    • Quotations are not declared in the code.

Exemptions for disproportionate burden

None.

Content not subject to the accessibility obligation

None.

Establishment of this Accessibility Statement

This statement was drawn up on 13/12/2024.

Technologies used to build the Guide des règles clés groupe SNCF website

  • HTML5
  • CSS
  • JavaScript
  • WordPress

Test environment

Content rendering checks were carried out based on the combination provided in the RGAA 4.1 reference base, with the following versions: 

  • Google Chrome browser, version 131.0.6778.140 (Official Build)
  • Firefox browser, version 115.7.0esr

Tools used to assess accessibility

  • Stylus
  • NVDA (screen reader)
  • Color Contrast Analyser
  • Chrome
  • Mozilla
  • Arc Toolkit

Pages of the Médiation SNCF Voyageurs website that underwent compliance testing in the UAT environment.

Feedback and contact

If you are unable to access any content or service, you can contact the person responsible for the « Médiation SNCF Voyageurs » website to be directed to an accessible alternative or to obtain the content in another format.

By post: Médiation SNCF Voyageurs – TSA 84015 – 59317 VALENCIENNES CEDEX 9

Or by email at mediateur-voyageurs@sncf.fr

Please note that this email address cannot be used to refer a matter to the SNCF Voyageurs Mediator. Complaints sent to this email address will not be processed.

You can refer a matter to the SNCF Voyageurs Mediator online (https://mediation-sncf.my.site.com/mediation/s/?language=fr) or by post at the following address:

Médiatrice SNCF Voyageurs

TSA 84015

59317 VALENCIENNES CEDEX 9

Means of redress

You have reported an accessibility issue to the website manager that prevents you from accessing content or a service on the portal, and you have not received a satisfactory response.