Would you like to contact the SNCF Voyageurs Mediator?
Do you have a commercial dispute with SNCF Voyageurs, Eurostar or Chemins de Fer de la Corse that you have been unable to resolve? Are you contesting an SNCF Voyageurs penalty notice? The SNCF Voyageurs Mediator is here to help you resolve your dispute amicably and free of charge.
The principles of mediation
Free of charge
There is no fee for reviewing your case.
Confidential
All communications and documents shared remain confidential.
Independent and impartial
The Mediator acts with complete neutrality to seek a fair solution.
What is your situation?
Commercial dispute
Delays, refunds, tickets or travel conditions: explore cases that have been through mediation.
Penalty fare / penalty notice
The Mediator can intervene in certain disputes concerning railway penalty fares.
Understanding mediation
Mediation is a process for seeking an amicable solution between a passenger and a carrier.
Case studies
Annual report
Discover the key figures, developments and recommendations from SNCF Voyageurs Mediation to improve relations with passengers.
The annual report reviews passenger complaints, mediation cases handled and the main issues relating to rail transport.
