1. SITE EDITOR

You are currently connected to the SNCF Voyageurs Mediation website, accessible at the following address: https://mediation.sncf-voyageurs.com/ (hereinafter the “Website”).

The Site is published by Médiation SNCF Voyageurs.

Postal address: TSA 37 701

59 973 TOURCOING CEDEX

E-mail address: mediateur-voyageur@sncf.fr

2. PUBLICATION DIRECTOR

The Publication Director is Catherine BROUARD-GALLET, SNCF Voyageurs’ Mediator.

3. WEBSITE DESIGN

The Site has been designed by Société Nationale SNCF, a public limited company with a Board of Directors and share capital of €1,000,000,000, registered in the Bobigny Trade and Companies Register under number 552 049 447.

Head office address: SNCF Campus Étoiles, 2, place aux Étoiles, 93200 Saint-Denis, France

4. SITE HOSTING

The Site is hosted by Société Nationale SNCF, a public limited company with a Board of Directors and share capital of €1,000,000,000, registered in the Bobigny Trade and Companies Register under number 552 049 447.

Head office address: SNCF Campus Étoiles, 2, place aux Étoiles, 93200 Saint-Denis, France.

5. SITE MAINTENANCE

The Site is maintained by Société Nationale SNCF, a public limited company with a Board of Directors and share capital of €1,000,000,000, registered in the Bobigny Trade and Companies Register under number 552 049 447.

Head office address: SNCF Campus Étoiles, 2, place aux Étoiles, 93200 Saint-Denis, France.