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MÉDIATION SNCF VOYAGEURS
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The SNCF Voyageurs Mediation website
Understanding mediation
The mediation process
The role of the Mediator
The SNCF Voyageurs Mediator
Real life cases
Refer a matter to the Mediator
Check my eligibility
What disputes can be referred to the Mediator?
Commercial dispute: complaint to the carrier
Excluded cases
How to refer a matter to the Mediator
Resources and documents
Useful organisations and contacts
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