Commercial dispute: complaint to the carrier

Mediation can only be initiated after an initial complaint has been sent to the carrier concerned. Find contact details and the steps to follow depending on your situation.

Submit a complaint to the carrier

Complaint to SNCF Voyageurs about a commercial dispute

By post:
SNCF Voyageurs
Customer Relations Department
62 973 Arras Cedex 9

Submit a complaint online (SNCF Voyageurs)

Complaint to SNCF Connect about a commercial dispute

By post:
SNCF Connect Customer Service
2 place de la Défense
CNIT 1 – BP 440
92 053 Paris La Défense Cedex

Submit a complaint online (SNCF Connect)

Complaint to OUIGO about a commercial dispute

By post:
SNCF Customer Relations Department
OUIGO
62 973 Arras

Submit a complaint online (OUIGO)

Complaint to Max Jeune about a commercial dispute

By post:
Max Jeune Service
2 place de la Défense
CNIT 1 – BP 440
92 053 Paris La Défense
Cedex

Submit a complaint by email (Max Jeune)

Complaint to TER about a commercial dispute

Submit a complaint online (TER)

Complaint to Transilien SNCF about a commercial dispute

By post:
TRANSILIEN SNCF VOYAGEURS
Customer Service
TSA 74104
59317 VALENCIENNES CEDEX 9

Submit a complaint online (Transilien SNCF)

Complaint to Eurostar about a commercial dispute

For travel to or from London St Pancras, you can contact the following customer service team:

Eurostar Contact Centre
2nd Floor Kent House
81 Station Road
Ashford Kent TN23 1AP
United Kingdom

For travel between France, Belgium, the Netherlands and Germany, you can contact the following customer service team:

Eurostar Contact Centre
BP 14
1050 Ixelles
BELGIUM

Submit a complaint online (Eurostar)

Complaint to CFC about a commercial dispute

By post:
Chemin de fer de la Corse
Commercial Department BP 237
20 200 Bastia

Submit a complaint online (CFC)

My dispute concerns a penalty notice