You want to enter
the SNCF Passengers Mediator?
Do you have a commercial dispute with SNCF Voyageurs, Eurostar, Thalys or Chemins de Fer de la Corse that you are unable to resolve? Are you disputing an SNCF violation notice? The SNCF Passengers Mediator is there to help you resolve your dispute amicably and free of charge.
Before submitting your application, make sure it is eligible.
The Mediator arbitrates in a manner:
Find out more:
HENRIETTE CHAUBON, SNCF PASSENGERS MEDIATOR
CONCRETE CASES TREATED
DOWNLOAD THE 2022 ANNUAL REPORT