You want to enter

the SNCF Voyageurs Mediator?

Do you have a commercial dispute with SNCF Voyageurs, Eurostar, Thalys or Chemins de Fer de la Corse that you are unable to resolve? Are you contesting an SNCF violation notice? The SNCF Voyageurs Mediator is there to help you resolve your dispute amicably and free of charge.

Before submitting your application, make sure it is eligible.

The mediator arbitrates in a manner :

Gratuite

Confidentielle

Équitable

Gratuite

Confidentielle

Équitable

Discover also

Jean-Luc Dufournaud

Jean-Luc Dufournaud, SNCF Passenger Mediator

Concrete cases treated

Télécharger le rapport annuel / Download the annual report

Download the 2021 annual report